Hi First & Last Name,
It's a pleasure connecting with you again!
Since our last conversation, I got a promotion and don't directly manage your account anymore. However, I would like to introduce you to Vanessa - she will be in charge of all your requests now.
Vanessa, meet First & Last Name, the owner of Yago, who is our great customer. Please answer any questions he may have.
Best regards,
Plato Woodward,
VP of Customer Success
Emailing people we've never met or rarely speak to can be stressful, as first impressions are crucial. We aim to be polite and professional, carefully checking names and addresses, using spell check, and often beginning with the classic phrase, "I hope this email finds you well." For more creative alternatives, check out the full article on the Top 15 "I Hope This Email Finds You Well" Alternatives