3-Star Review Response

3-Star Review Response: Addressing Imperfections

Respond to a 3-star review by acknowledging the customer's concerns and offering a discount as a gesture of goodwill.

Hi First & Last Name,

We are sorry to hear we didn't meet all your expectations for [Product / Service].

Your feedback is invaluable, and we aim to improve our services based on it.

To try and make up for your inconvenience, we’re happy to offer a 15% discount for your next visit to Company Name.

TextPie.io is a text expander that allows you access all text templates for sales prospecting, outreach or business communication and completely eliminates manual copy and pasting from other files.

Vladyslav Sizov

Founder at TextPie

This email template is designed for businesses to respond to a 3-star review, where the customer’s experience was satisfactory but not without issues. The response expresses regret for not meeting all expectations and emphasizes the importance of the customer’s feedback in improving the product or service. As a gesture of goodwill, the email includes an offer of a 15% discount on the customer's next visit to encourage them to give the company another chance. The template aims to address concerns while fostering customer retention.